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Service System

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Service concept:
1 Timely, high quality and efficiency, continuous improvement;
2 We do quality and efficient services for the purpose, and insist on continuous improvement;
3 Efforts to provide peer industry-leading service, offering customers a high degree of satisfaction;
Terms of service:
The company's solemn commitment to the company: production of ACD100, ACD200, ACD300, ACD600 series of standard products, self company headquarters factory the day, user ( user: refers to the Chinese mainland users, Hongkong, Taiwan and overseas customers please refer to" overseas warranty regulations" ) have the after sale service.
A. Warranty coverage refers to the variable frequency drive body;
B。 The product from the user from the manufacturers to purchase date, under the condition of normal use, execute for a period of 18 months free warranty;
C. The product from the user from the manufacturers to purchase date, under the condition of normal use, within a month return, replacement quality problems, manufacturers, warranty;
D. The product from the user from the manufacturers to purchase date, under the condition of normal use, occurred within three months return, warranty quality problems, manufacturers;
E. The product from the user from the manufacturers of the date of purchase, enjoy the paid service life;
F。 Medium voltage inverter warranty: under normal circumstances the use of frequency converter, since the date of purchase free warranty for 12 months, no refund, replacement。
Exemption clause:
Because of the following reasons caused by products of the fault is not in the manufacturers warranty commitment within:
A。 The user is not in accordance with the" manual" listed in the program for proper operation;
B。 Users without communicate with manufacturer to repair the product or unauthorized alteration products and cause product failure;
C. Using products over product standard suitable scope to use products cause product failure;
D。 The using environment causes the product device break and abnormal, aging and breakdown of;
E。 Nature disasters cause the product break or abnormal, for example: earthquake, fire, flood, lightning disaster
G. Abnormal voltage or other natural disasters and other force majeure causes damage to the products;
H。 In the transport process, given the heavy backlog caused deformation, damage to the inverter;
In the following cases, manufacturers do not provide free warranty service:
A. Manufacturers in product is expressed in the brand, trademark nameplate, serial number, identification of damage or unrecognized at the time;
B. The user don't have to sign the two sides " purchase contract" to pay the purchase price;
C。 Users should't intentionally conceal the mistakes when installation, wiring, operation, maintenance the products or other process in improper use.
Service program
A. Warranty and warranty program under the condition of normal use:

1. Please contact the place of purchase dealers or contact with the manufacturers;

2. If the nearest branch offices and service engineer to go out, please return our company headquarters and repair, in order to save you time;
3. If the nearest branch offices or local offices can't repair the products, it will return to our headquarters, then our repairman will contact with user;
B. Expired warranty and not of the warranty repair procedures:
1. During the warranty period, the variable frequency inverter manufacturers repair returned, manufacturers will charge the cost of materials, labour costs and transportation expenses and other expenses, then the service team will negotiate with the users.
2. Above does not belong to the scope of warranty repair procedure is the same as the warranty period machine repair process;
3。 The escape clause warranty program: due to the earthquake, fire, lightning disaster, flood, abnormal voltage or other natural disasters。 Due to force majeure, and man-made factors causing damage to the products, manufacturers do not provide free warranty repair, will charge the cost of materials, labour costs and transportation expenses and other expenses. Our service team will negotiate with the users。

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